Returns
In the event that you need to return or exchange an item please first contact us by email at americanhardbag@gmail.com or call us at 1(888)311-0016 to get a Return Authorization Number. We do not accept returns without a return authorization number.
For a fast and easy return, please follow this link. We offer free shipping on certain approved returns. You will be notified if your return qualifies for free return shipping.
CANCELLATION FEE
Most orders have a processing time and many of our products have a build time. Orders are processed in the order we receive them. Processing orders costs us very real time and resources. Orders that are canceled due to poor planning or impatience on your part are subject to a 15% cancellation fee. Orders that have already shipped are also subject to shipping fees for both directions and refunds are not issued until all merchandise is returned, inspected, and approved as "in resealable condition". Merchandise that is returned installed, damaged, opened, altered in any way, or damaged in shipping are not refundable. Please be sure to insure any returns, as you are solely responsible for those items.
Restocking Fee
There is a 15% restocking fee for items returned because a customer changes their mind or did not read the product description. Return shipping is paid by the customer.
Refund Process Time
Refunds take up to 7 business days for us to process once we have received the merchandise and inspected it. After that point your bank can take up to 10 more business days to make funds available to you (17 business days total, after inspection). Once the refund has been completed on our end you will receive an automated email to inform you of the details.
Refund Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and be in resalable condition. Installed items are not refundable.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are special situations where only partial refunds are granted: (if applicable)
Products with obvious signs of use, or that have been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Or any item that is returned more than 30 days after purchase. In any of these cases we generally do not accept a return at all, but we do take certain circumstances into account. Partial refunds or exchanges in these cases are at our discretion and are not guaranteed in any way.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. We have observed that many banks wait up to 10 business days before releasing funds. Your banks process is not in our control.
If you've done all of this and you still have not received your refund yet, please contact us at americanhardbag@gmail.com
Sale items (if applicable)
Generally only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you do need to return a sale priced item please contact us at americanhardbag@gmail.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at americanhardbag@gmail.com and send your item to:
American Hard Bag
4121 Citrus Avenue Suite 1
Rocklin, CA 95677
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should first email us at americanhardbag@gmail.com and be issued an RMA number for your return.
Returned items without an RMA number will not be accepted.
Then mail your product to:
American Hard Bag
4121 Citrus Avenue Suite 1
Rocklin, CA 95677
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.